Shipping and Returns

  • Step One POS will only ship to the United States
  • Continental US Shipping Methods: Ground, 3 Day, 2 Day
  • Alaska & Hawaii Available Shipping Methods (2 Day) may be subject to additional fees
  • We cannot ship to a PO Box per UPS Policy
  • Orders cannot be shipped COD
  • Orders returned as “undeliverable” or “refused” will be charged a minimum $25 fee

Please choose products carefully to be certain they are correct for your application. Any product where the box has been opened is NOT returnable per our distributor.

Manufacturer Defects
In the event of a defective product, please contact Step One POS, Inc. to obtain a Return Material Authorization (“RMA”) number to process return of the item. Once received and confirmed as defective by our distributor, the distributor will replace the product or issue a refund, at their discretion.